Common questions
Change or cancel a reservation
Call or email us as early as you can and we'll take care of it. Refund amounts depend on timing — see the Cancellation Policy.
Track your delivery
For delivery rentals, we coordinate a delivery window for your rental start and send updates by text and email. If you haven't heard from us or need to adjust the window, call us. For event rentals, equipment is picked up at our booth — no delivery needed.
Sign your rental agreement and pay
We send a secure link by text and email to review and sign your rental agreement and pay. If you can't find it, contact us and we'll resend it.
Find a lost event claim code
Pre-registered for an event and misplaced your code? Look it up by email at Find my claim code.
A problem with the equipment
If rented equipment isn't working correctly, stop using it and call us right away at 913-775-1098. We'll troubleshoot or arrange a swap. Never operate equipment that feels unsafe.
Returns and late returns
Return the equipment at the agreed time and place, in the condition you received it. Late returns past the grace window may add a rental day — full detail is in our Terms of Service.
Stop or manage text messages
Reply STOP to any text to opt out, or HELP for help. What we text and how often is described in our Communications & SMS Consent Policy. Opting out of texts won't affect your rental — we'll reach you another way.
Sell equipment or schedule a free haul-away
We buy select used Pride mobility scooters and offer free haul-away of mobility equipment. Start at Sell or haul away equipment.