Concierge

Reach our concierge to change a reservation, find an event claim code, ask about delivery or returns, or get text-message help. A real person picks up.

“Jeff was absolutely incredible to work with. I reached him about midnight on a Saturday — he had a wheelchair delivered by 9 AM Sunday. That's amazing and totally unheard of these days.”

— Janet K. · verified review

If anything's wrong, we make it right — fast.

A real person answers — usually Jeff, the owner. No call center, no chatbot, no being passed around.

We respond fast. We pick up the phone during the day and return every message within one business day — most the same day.

A problem with your equipment gets solved. Call us and we'll troubleshoot on the spot or arrange a swap — we'd rather fix a small thing now than have you make do.

We check in mid-rental. On longer rentals we reach out to make sure everything's working the way you need — you don't have to wait for something to go wrong.

We'll tell you the truth — even when it costs us. If a scooter isn't the right fit for your situation, or a shorter rental would save you money, we'll say so. We'd rather lose the booking than send you the wrong thing.

That's the standard we hold ourselves to on every single rental. It's why our customers stay with us — and it's backed by our ready-before-you-arrive guarantee.

What we can accommodate — just ask.

Everyone's situation is a little different. Here's what we routinely handle so you don't have to wonder — and if you don't see your need below, ask us and we'll tell you honestly whether we can help.

Door-to-door delivery & setup. We bring it in, set it up, and show how everything works before we leave.

The right fit. We match equipment to height and weight and adjust the fit on delivery so it's comfortable from the first minute.

Comfort options. Swivel seats, armrest and tiller adjustments, and similar tweaks where the model allows — tell us your preference.

Transfer-assist planning. Let us know how you'd like the handoff to go and we'll plan the delivery around it.

Venue & hotel logistics. Elevator size, arrival windows, meeting you at the venue, room number once you have it — we work around the details.

Mid-rental swaps. If the fit or the model isn't quite right once you're using it, we'll swap it.

Tell us once. Add anything we should know in the notes field when you book, or just call — we carry it through to delivery so you never have to explain it twice. (Equipment fit and logistics only, please — we're a hospitality rental, not a medical provider, so don't share medical or insurance details.)

Common questions

Change or cancel a reservation

Call or email us as early as you can and we'll take care of it. Refund amounts depend on timing — see the Cancellation Policy.

Track your delivery

For delivery rentals, we coordinate a delivery window for your rental start and send updates by email. If you haven't heard from us or need to adjust the window, call us. For event rentals, equipment is picked up at our booth — no delivery needed.

Sign your rental agreement and pay

We send a secure link by email to review and sign your rental agreement and pay. If you can't find it, contact us and we'll resend it.

Find a lost event claim code

Pre-registered for an event and misplaced your code? Look it up by email at Find my claim code.

A problem with the equipment

If rented equipment isn't working correctly, stop using it and call us right away at 913-775-1098. We'll troubleshoot or arrange a swap. Never operate equipment that feels unsafe.

Returns and late returns

Return the equipment at the agreed time and place, in the condition you received it. Late returns past the grace window may add a rental day — full detail is in our Terms of Service.

Sell equipment or schedule a free haul-away

We buy select used Pride mobility scooters and offer free haul-away of mobility equipment. Start at Sell or haul away equipment.