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Damage Waiver Terms

Version v1.2-2026-11-06 · Effective 2026-11-06

Most rentals wrap up with zero damage. This explains the optional waiver in plain English — what it covers and what it doesn't — so you can decide with confidence, not confusion. Questions? Just call (913) 775-1098.

The damage waiver is not insurance

The optional damage waiver is a limited agreement between you and KC Mobility Scooter Rentals LLC. It is not insurance, and it does not protect you against claims from anyone else.

What the damage waiver covers

With the waiver, we cover up to $250 of accidental damage to the rented equipment during your rental period. Damage to the equipment above $250 is your responsibility.

When you opt in, you pay a per-day-per-item fee (currently $10/day per mobility scooter and $5/day per manual item, such as a wheelchair, transport chair or knee scooter) added at checkout. The waiver applies to every item on the reservation; it's all-or-nothing, because damage often involves more than one part (for example, a tipped scooter scratches a basket and a controller).

What the waiver does NOT cover

  • Damage to other people's property. You are responsible for any damage you or anyone using the equipment causes to a third party's property, such as a hotel room, hallway, elevator or door, a store's shelves or displays, a venue, or a vehicle. This applies with or without the waiver.
  • Injury to anyone while the equipment is in use.
  • Your own belongings.
  • Loss or theft of the equipment. You remain responsible for the manufacturer's replacement cost if equipment is lost or stolen during the rental.
  • Negligence or reckless use, including operating under the influence, exceeding the posted weight capacity, modifying the equipment, or letting unauthorized people operate it.
  • Battery damage from not charging (see below).
  • Damage above $250 to the rented equipment.
  • Cosmetic damage we already documented at delivery. The handoff inspection is your chance to flag anything pre-existing.

How damage is assessed

When the equipment is returned, we inspect it. If we find damage beyond ordinary wear and tear:

1. We document the damage with photos.
2. We assess the cost: parts at market rate, labor at no charge.
3. If you have the waiver, we cover up to $250 of that cost. Anything above $250 is charged to you.
4. If you declined the waiver, we charge the documented amount to the card saved securely with our payment processor (Stripe), never on our servers.

You receive a copy of the damage report either way.

Our insurance

KC Mobility Scooter Rentals LLC carries general liability insurance that protects the business only. It does not cover renters, riders, or damage renters cause to other people or their property.

Important: charging your batteries

The waiver does not cover damage caused by failure to charge the equipment. Mobility scooter batteries must be charged nightly (or after each significant use). Failing to do so can permanently damage the battery cells, which is your responsibility regardless of waiver status.

Earlier reservations

Reservations that purchased the waiver before November 6, 2026 keep the coverage described in the version they accepted.