Pride mobility scooters
Because that is what we actually know. Our rental fleet is Pride top to bottom — seven models across the Go-Go and Victory lines — and keeping those units delivered, charged, and working is the daily job. We know which batteries fail first, which charger faults look like a dead scooter but are not, and which noises mean stop riding it now.
A shop that claims every brand is either much bigger than us or guessing. We would rather be genuinely good at one line than mediocre across all of them, and that means telling some callers no.
Jazzy
Jazzy is a Pride line, so it comes through the same parts channel and gets the same standing service. Jazzy scooters we take as a matter of course. Jazzy and Pride electric wheelchairs we look at case by case, because a joystick-driven chair is a different device and whether we can finish the job depends on the fault and the part.
Other makes
Golden, EV Rider, Drive Medical, Shoprider, Merits and the rest: case by case. We have no parts arrangement with those manufacturers, so it comes down to the specific fault and whether the part can be got. Call and describe it and we will tell you before you bring it in. Batteries are the exception: a battery replacement is the same job on any scooter, so we do those whatever the make.
In-home assessment: $149
$149 covers the trip and a full diagnosis, and includes the first 30 minutes of repair work. Anything more is quoted before we start. The assessment is of the scooter: batteries, charger, connections, tires, brakes and controls, and a straight answer on whether a repair is worth doing.
If the fix needs a part we do not carry, we order it and come back to fit it; that return visit is $99. While you wait, you can rent one of our scooters for $100 a week, for up to 3 weeks, when we have one free.
Two ways to get it fixed
We come to you. Mobile repair across the Kansas City metro, both sides of the state line. This is the one most people want, for an obvious reason: a scooter that will not run is extremely difficult to get into a car, and that is usually the exact problem you are calling about.
Or drop it off. If you would rather bring it to us, we take drop-offs in Leavenworth by appointment. Call 913-775-1098 and we will set a time and give you the address. Appointment only — it keeps us from having your scooter sitting somewhere while nobody is home.
What usually goes wrong
On a scooter that has been in service a few years, the common failures are unglamorous: batteries that no longer hold a charge, a charger that has quit, tires and casters worn past useful, and connections that have shaken loose. Those are the repairs that come up again and again on our own fleet.
Tell us what the scooter is doing — not what you think is broken, just what happens when you switch it on — and we will tell you honestly whether it is something we can fix, roughly what it involves, and whether it is worth doing at all.
What it costs
The in-home assessment is a fixed $149. The repair itself depends on what is actually wrong, so we quote it once we know: whether it needs a part, which one, and how long it takes. You get that number before anyone touches anything. Keeping a scooter that runs from breaking is cheaper still: see tune-ups and cleaning.
When the honest answer is "don't"
Sometimes a repair costs more than the scooter is worth — usually an older unit needing batteries and a controller at the same time. We will tell you when that is where yours lands, even though it means no repair job for us. If you want it gone at that point, we haul mobility equipment away free, and if you need something to use in the meantime we rent scooters by the day.
What we don't do
- Power wheelchairs, except case by case — Pride and Jazzy electric wheelchairs we will look at one at a time, not as a standing service, and whether we take it depends on the fault and the part. Other makes we do not work on at all.
- Manual wheelchairs, rollators, knee scooters — we rent these, but we do not repair them.
- Warranty work — we are an independent repair service, not an authorized warranty center. If your scooter is still under manufacturer warranty, start with the dealer who sold it.