Before your first ride — the 6 rules that prevent almost every accident
- Stay within the weight limit. Rider plus anything you carry must not exceed your scooter’s rated capacity (on the label near the seat/battery). Going over it can make the scooter tip.
- Keep it dry. Don’t drive in rain, snow, puddles, or wet grass, and never hose it off or ride through water — it can damage the electrical system and make surfaces slippery.
- Respect slopes and curbs. Take ramps and hills straight up and straight down — never at an angle or across the face — and stay within your unit’s rated incline and curb height.
- One rider, no passengers. Never carry a second person, a child, or a pet. Don’t tow anything, and don’t walk a pet on a leash while riding.
- Don’t reach, lean, or stand on it. Picking things up off the ground or leaning over the side can tip the scooter. Get on and off only with the key removed.
- Sober and alert only. Don’t operate after alcohol or any medication that affects your alertness, vision, or reaction time. If you’re unsure you can operate it safely, ask your doctor.
Driving it
- Start: turn the key on, set the speed dial toward the turtle (slow) to begin, then gently press the throttle lever — one side is forward, the other reverse.
- Stop: just let go of the lever — it brakes and stops on its own.
- Turns: slow down before turning; never turn sharply at speed.
- Slopes: go down at the slowest speed, facing forward — never back down a slope or curb. Leave room; the scooter may roll back a little before the brake catches.
- Best surfaces: dry, level pavement. Avoid loose gravel, sand, soft ground, tall grass, and the edges of drop-offs, curbs, and stairs.
- Where not to ride: public streets, stairs, and escalators — always use an elevator.
Quick troubleshooting
The fastest fixes are in Quick fixes — tap your problem at the top of this page (won’t move, battery & charging, beeping, folding, and “doesn’t feel right”). Still stuck? Call us at 913-775-1098 — we’ll walk you through it or swap the unit.
Know your weight limit
The weight limit is a safety line, not a suggestion — exceeding it (rider plus anything you carry) can cause a tip. By model:
- Victory 10 (full-size) — 400 lb
- Go-Go Sport — 325 lb
- Go-Go Traveller — 300 lb
- Go-Go LX with CTS Suspension — 300 lb
Your unit’s limit is also printed on its rating label. Never exceed it.
Charging (multi-day rentals)
Charge nightly, 8–14 hours, using only the charger we provided — never an automotive charger and never an extension cord. Charge in a dry, ventilated indoor spot, plugged straight into a wall outlet, with no one sitting on it and children kept clear.
Transporting it in a car
Do not sit on the scooter while the vehicle is moving — these are not rated to carry a rider in a moving vehicle. Ride in a proper seat. Secure the scooter facing forward with the batteries upright, and get help lifting the take-apart pieces (don’t lift by the armrests).
If something goes wrong
A fall, an injury, or a scooter that won’t stop or feels wrong — stop, turn the key off, and call us at 913-775-1098. We do 1-for-1 equipment swaps; never keep riding something that doesn’t feel right.
This guide is a plain-language summary. The manufacturer’s owner’s manual (above) is the full reference and governs safe operation. KC Mobility Scooter Rentals LLC rents non-medical mobility equipment for hospitality and general use.