Start a rental business · Mentorship

Mentorship for Starting a Mobility Rental Business

This page isn't for renting equipment — if that's what you're after, here's what we rent. This is for the handful of people who email me every month asking how the business actually works, and who would rather be walked through it than guess.

I'm Jeff Guzman. I retired after twenty years in the U.S. Army and started KC Mobility Scooter Rentals in 2023. 3 years later I still load the van myself. No staff, no warehouse, no investors — just equipment, a phone, and showing up when I said I would.

I mentor people setting up the same kind of business in their own towns. One to one, on the phone, about your market rather than a generic playbook. If you want customers or tools rather than coaching, those are further down.

How the mentorship works

We talk first, free One call about where you are and what your town looks like. If I don't think the market supports it, or I'm not the right person to help, I'll tell you on that call.
We set the sessions How often we speak and for how long depends on what you need. You will know what it costs before you agree to anything.
You build it, I answer You do the work — the equipment, the calls, the deliveries. I'm the person you ring when something comes up that you have never seen before.

What we work through

I'm not going to quote you an income figure. Anyone who does, on a business they've never seen you run in a town they've never been to, is guessing — and you should treat the number accordingly.

What we can work on is the shape of the thing:

What you need on day one How few pieces of equipment you can genuinely start with, what they cost, and which ones earn their keep first.
What the day looks like Delivery is the business. Two drops across a metro can eat a morning, and that fact shapes your pricing more than anything else.
Where the customers come from Hotels, events, families visiting for a weekend, people recovering from surgery. They find you in different ways and they are worth different amounts.
The quiet months Every market has them. Knowing when yours are is the difference between a slow January and a frightening one.
What goes wrong Equipment comes back damaged, batteries die mid-rental, someone books for a day they meant to book next week. None of it is unusual and all of it is survivable.

What mentorship isn't

It isn't a course, a license or a franchise. You're not buying my name, my suppliers or my customers, and there's no system to follow — just my time and what I've learned using it. I can't promise you an outcome in a business I don't run, and I'd rather say that here than have you find it out later.

If what you actually want is customers rather than coaching, say so and I'll point you at lead generation instead. Most people who contact me want one or the other, rarely both at once.

Watch first, if you'd rather

I put the day-to-day of running this on YouTube — the equipment, the deliveries, the parts nobody warns you about. It costs nothing and you'll get a fair sense of whether this is a business you'd want before you ever speak to me.

KC Mobility Scooter Rentals on YouTube

Book the first conversation

It's free and there's no obligation — tell me where you are and I'll call you. If I don't think I can help, I'll say so then.

Websites

Need a website?

If you run a mobility rental business, or you're about to, I'll build you a website for it. Not a template with your logo dropped in, but the same structure I use for my own business, the one you're reading now. What it costs depends on the size of the site, so we agree a straight price on the call before you commit to anything.

Pages built around bookings

Equipment, service area, pricing and a reservation path, laid out the way that works in this business rather than the way a template suggests.

Written for your town

Your city, your hotels, your venues. Generic copy about "mobility solutions" is what everyone else has.

Set up to be found

The technical groundwork (structure, speed, local search basics) done at build time rather than bolted on later.

Readable by your customers

Real type sizes and contrast, and it works on a phone, where most bookings are made.

One business per market: I won't build for two businesses competing over the same customers in the same town. No page-builder homework either. You send photos and answer questions about your business, and I do the rest.

Tell me about your business

Your city, what you rent, and whether you have a site already. I'll come back with a straight price — you'll know the cost before you commit to anything.

Lead generation

Customers calling you, without the marketing

Most people who run a rental business are good at the rental part. The marketing is a second job they never asked for. So don't do it: I'll handle getting found in your area, and the inquiries come straight to you. Monthly fee, one business per market, stop whenever you like.

What you get

Inquiries from people in your area, straight to your phone and inbox.
Exclusivity: one business per market, never your competitor as well.
A flat monthly fee agreed up front, not a percentage of your takings.
The freedom to stop any month, with no contract to argue about.

What you don't get

A website of your own. I build and run the marketing at my cost; nothing transfers to you, and if you stop, the inquiries stop.
A promised number of leads. Your market decides that, and I'm not going to invent a figure.
Anything to log into. If you want control of your own presence, a website is the better fit.

Is your market available?

Tell me where you are and I'll check. If there isn't enough demand to be worth it, I'll tell you that instead of selling you something.

Rental software

The booking system I run my own business on

It is the system behind KC Mobility Scooter Rentals, set up so another rental business can run on it: your equipment, your rates, your delivery area, your name on it, embedded in the website you already have.

Coming soon — not open to other businesses yet

Your catalog, with real availability

Equipment, photos, rates and what is actually free on a given date, so you stop double-booking the same scooter.

Delivery and pickup the way you run it

Your service area, your delivery fee, your time windows and your operating hours.

Waivers signed at booking

The customer signs before they turn up, instead of you holding a clipboard in a hotel lobby.

You keep your money

A flat monthly fee, never a percentage of your rentals. No price is printed until it opens.

Where it's up to: the booking side works and runs my business every day. Card payments are built but not switched on, and that is the main thing between now and opening it to anyone else. I'd rather tell you that than have you plan a season around it.

Want it when it's ready?

Leave your details and I'll come back to you when it opens. No obligation, and nothing to decide today.

Documents & forms

The paperwork, already written

Rental agreements, cancellation policies, delivery procedures, damage checklists: the documents every rental business needs and nobody enjoys writing. These are the ones I use, as a finished PDF plus an editable copy, emailed the moment you pay. Every copy is marked with the buyer's email address.

Before you buy: these are templates, not legal advice

I run a mobility rental business. I am not an attorney, and nothing here is legal advice. Rental, contract and consumer law differ by state and change over time. Have a lawyer licensed where you operate review anything before you use it with a customer — what you put in front of the people you rent to is your responsibility.

Straight answers

What does the mentorship actually involve?

Calls with me, one to one, about your business and your town — not a video course you work through alone. We start with where you are, what you can spend, and whether your market can support it. After that the sessions follow whatever is in front of you that month: buying the first equipment, setting rates, your first hotel, the first thing that goes wrong. Between calls you can email me. There's no portal to log into and no modules to complete.

What does it cost?

It depends on how much of my time you want and over how long, so I'd rather work that out with you than post a number for a situation I haven't seen. The first conversation costs nothing and has no obligation — if I don't think I can help you, I'll say so on that call rather than sell you sessions.

How much money can I make doing this?

I won't give you a number, and I'd be wary of anyone who does. What I can tell you is what actually drives the work: how many pieces of equipment you need to start, what they cost, what delivery does to your day, which customers come back, and where the quiet months are. Those decide whether it works in your town, and they vary enormously by market.

Do you guarantee it will work?

No. I'm not going to promise you an outcome in a business I don't run, in a town I don't live in, with equipment I don't own. What I can promise is that I'll tell you the truth about what I did, what it cost me, and what I got wrong — including the parts that make the business sound less appealing than the internet says it is.

Won't you be creating your own competition?

Not really. I deliver in the Kansas City metro. If you're in Boise or Tampa, we're not competing for the same customer — and travelers move between cities constantly, which is why I already keep a page of independent rental companies I'm glad to recommend. Someone running a good operation in another city is more useful to me than an empty market there.

What kind of person does this suit?

Someone who doesn't mind loading equipment into a van at seven in the morning, and who can be genuinely reliable about it. This is a hospitality business with a logistics problem attached. The equipment is the easy part; showing up when you said you would, every time, is the whole job.

What if I'm already running one?

Then mentorship still works, but the questions change — pricing, repeat customers, why the phone is quiet in February. Plenty of people want customers rather than coaching, and that's what the lead generation and website sections are for. Or if you'd like to be listed alongside the other independent companies I recommend to travelers, email me at jeff@kcmobilityrentals.com.

How is the website different from the lead generation?

Different arrangements entirely. A website is something built for your business that you use. Lead generation is the opposite: I build and run the marketing at my own cost, you pay monthly for the inquiries it sends you, and nothing transfers to you if you stop. People who want control of their own presence should take the website; people who just want the phone to ring should take the leads.

Will you work with my competitor down the road?

No. One business per market, for both the website and the lead generation. Working for two businesses chasing the same customers in the same town would make my work for each of you worse. If your area is already taken I'll say so straight away.

How many leads will I get?

I won't promise you a number. It depends on the size of your market, the time of year and how much competition is already there. What I'll do is look at your area and tell you honestly whether there's enough demand to be worth either of our time. It's monthly, with no long contract.

Can I sign up for the rental software?

Not yet. The booking side runs my own business every day, but card payments are built and not switched on, and I'm not signing anyone up until it's finished. It will be a flat monthly fee, never a percentage of your rentals. Leave your details in that section and you'll hear when it opens.

Are the documents written by a lawyer?

No, and I want that stated plainly rather than buried. They are the documents I use in my own rental business in Kansas City. They are not legal advice, I am not an attorney, and rental and consumer law varies by state. Have a lawyer licensed where you operate read anything before you put it in front of a customer.

How long can I download the documents for?

The window is shown on each document before you buy, and it starts the moment you pay. When it ends, the link stops working, so save the files somewhere of your own as soon as they arrive. If you lose them inside the window, email me and I will re-send.

Can I get a refund on a document?

Because these are downloads, they cannot really be returned once they are on your machine. If something is wrong with a file, does not open, or is plainly not what the page described, email me at jeff@kcmobilityrentals.com and I will fix it or refund it.