The University of Kansas Health System — universally known locally as KU Med — is the largest hospital in the Kansas City metro and one of the country’s premier academic medical centers. The main campus on Rainbow Boulevard in Kansas City, KS, draws patients from across the Midwest, which means families visiting them come from across the Midwest too. Often that family includes older grandparents, parents recovering from their own conditions, and caregivers who’ll be on their feet across the campus for hours every day of a multi-day visit.
This page is for those visitors. It’s not a medical resource — for clinical questions, work with the hospital. It’s a logistics guide for the family-caregiver side of a KU Med visit, including the mobility scooter rental that makes long hospital days feasible.
How Delivery Works for KU Med Visitors
Standard hotel-delivery workflow:
- Reserve the scooter and your hotel separately.
- We deliver to your hotel before your check-in window, tagged with your name. Bell stand or front desk holds it until you arrive.
- Hotel to hospital via personal vehicle or rideshare. The scooter loads into accessible vehicles, SUVs, and minivans.
- At the hospital — accessible parking near the patient’s care building. Roll into the lobby, ride elevators to the patient floor, navigate the corridors to the patient’s room.
- Same in reverse at the end of each day.
We do not deliver to KU Med directly. Hospital staff handle their own patient and visitor logistics, not equipment intake from outside vendors.
Why a scooter helps on a hospital visit
Three things make hospital visits harder than they look:
Distances inside the building are long. Modern hospital campuses run thousands of feet of corridor between parking, lobby, elevators, and patient rooms. A typical multi-day visit accumulates miles of walking inside the building alone.
Caregiver days are long. Bedside hours, family meetings, walks to the cafeteria for meals, chapel visits, gift shop runs, post-visit family dinners. Eight to twelve hours of intermittent walking is normal.
The visit is emotionally heavy. Stamina drains faster when you’re worried. A scooter conserves the physical reserve so you have it for the moments at the bedside that actually matter.
For older grandparents specifically, the scooter is often the difference between the visit happening at all and a phone call instead.
Best hotel positions for a KU Med visit
KU Med sits on Rainbow Boulevard in KCK, near 39th Street. Practical hotel clusters:
KCK / Plaza-edge area — short drive to the hospital. Plaza-area hotels are also a good 10-15-minute drive away. We deliver to all Plaza hotels in our network, including the Sheraton Suites Plaza, KC Marriott Plaza, InterContinental, Embassy Suites Plaza, and several others.
Downtown KC — for visitors mixing the hospital visit with downtown family activities (graduations, conventions, sports events). 15-20 minutes by car.
Crown Center — for visitors who want indoor connectivity between hotels and the streetcar but accept the longer hospital commute.
See /hotel-delivery for the full hotel network.
What we explicitly don’t do
- We do not bill insurance, Medicare, or Medicaid.
- We don’t communicate with the hospital’s care team about the patient.
- We don’t deliver patient mobility equipment for a discharge — for that, work with the hospital’s discharge planning team or a Medicare-credentialed DME provider.
- We don’t provide medical advice. The scooter is a piece of rental hospitality equipment for the visitor, not a medical device for the patient.
This is intentional. Hospitality rental is fast, paperwork-free, and direct-pay. DME rental is the right path for patient medical equipment. See DME vs. hospitality rental for the comparison.
Reserve when you book the hotel
Hospital visits often happen on short notice. Same-day delivery is possible when ordered before 2 p.m. Central. Multi-day and weekly rentals are common — most family visits run 3-7 days.
Call (913) 775-1098 or reserve online. We’ll deliver to your hotel ahead of your arrival.